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F.A.Q.S

Lego Playmobil
Shipping and Payment Terms:
- Domestic
- International

Questions and Comments:
If you have any questions regarding this website or your order, please contact us at info@maitredejeu.com and we will reply as soon as possible. If you need to send payment or merchandise by mail, our shipping address is:

Maitre de Jeu
14 Rue St-Joseph
Granby, QC, J2G 6T6



Please look below for an answer to your question before contacting customer support:

Maitre de Jeu Frequently Asked Question:



Can I pick up my order in person?
Yes, our store fronts is Maitre de Jeu at 14 Rue St-Joseph Granby, QC, J2G 6T6
Check out our opening hours at maitredejeu.ca/en/contact.html


How can I get help with a problem?
Please send any questions to info@maitredejeu.com.
Please reference your order number in the subject line.
We do our best to reply to emails within 24 hours.


Why is my shopping cart empty?
Your shopping cart is tied to a specific computer session.
If you close your session, your cart will be emptied.


How can I pay for my order?
We accept VISA, MC and PayPal.
When paying by credit card, an Authorized Hold is put on the funds but the transaction is not finalized until the order
is actually shipped. If you are sending payment by PayPal,
our account is info@maitredejeu.com.
Please reference your order number when sending payment.
We pick up our PayPal payments manually so there is a short delay between payment
and our website updating.


Credit Card Security Verification Policies
We are cautious about sending out large first time orders and even moderately sized international orders.
We will need to verify the billing address and card holder's name and, depending on the circumstances,
may need to ship to the credit card billing address. It is important that you enter the correct billing informations
since an address that does not match will delay shipment of an order.
Once we have established a working relationship, these restrictions will be lifted.


What can I do if there is something wrong with my order?
We carefully check our orders before they are shipped, but occasionally there will be an error.
Please contact us at info@maitredejeu.com with your order number and a description of the issue and
we will correct the problem.


How are orders shipped?
Orders are typically shipped within 2 business days of being received.
This does not apply to Pre-Sale items which won't be shipped until the actual release date.
Please visit our shipping terms page for more detailed information.


Do you ship internationally?
Yes, we ship single cards internationally.
All international orders are shipped by Canada Post.


How long does international shipping take?
International Orders typically take 7-12 business days.
Due to Customs inspections there can be a delay of up to 30 days on some international shipments.


Is the information I enter on the website shared or sold?
Maitre de Jeu takes your privacy very seriously.
We only use personal information collected on our checkout form for order completion and for contacting customers regarding issues with order completion.
All checkout transactions are conducted via secure sockets layer (SSL) encryption to protect your data.
Maitre de Jeu does not store customer credit card information on its servers.
If you have any questions regarding this policy, please contact us.


Can I cancel or change an order?
If you wish to cancel an order, please email us and enter "Cancel" along with your order number in the Subject Line of your email.
Once an order has been placed, we can not change it. If you wish to add or subtract cards and products,
the only option is to cancel the existing order and place a new one. If the order has been processed, it cannot be canceled.
Please email us to cancel the original before you place the new order.
Combining orders is a change and we cannot package them together.


What is your return policy?
All sales are final. For an exchange to be considered, you must contact us within 48 hours of receiving your order;
requests will be evaluated on a case-by-case basis.


Order quantity limits
Order quantities are limited to the number allowed in the shopping cart. Creating repeat orders which exceed this limit may result in the cancellation of orders exceeding the limit.


Cancelation of your order
Maître de Jeu reserves the right to cancel any order that it deems excessive in relation to the abrupt fluctuation of the market and or special case error.


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